Quality

“[…] The Berlin taxi driver struggling with a almost legendary bad image. One of the reasons that there are still many drivers refuse from short and supposedly unprofitable routes, as Bernd Döhrendahl, chairman of the Guild of the Berlin taxi trade confirmed.

Ageing population brings new challenges

He admonishes with looking ahead to a change of mentality in the industry. “The population is aging, so our customers are getting older,” he says. In the future would allow the shorter tours – about the doctor, to go shopping or to authorities – an increasing demand. “Anyone who rejects these trips and instead prefer waiting for the 30-Euro-Tour, harms and the reputation of the industry,” says Döhrendahl. “(Berliner Morgenpost 23.07.2010).

ADAC hat Taxi-Qualität in Deutschland getestet

Meanwhile, the quality in Berlin has probably improved: but in the ADAC test taxi in 2011 is located in 22 major European cities with Germany Munich, Cologne and Berlin in the upper third, Hamburg only on the 11th place. While Route loyalty and vehicles were rated good overall, cut taxi driver (40% of the vote) maximum sufficient if not flawed from. “Whether the taxi ride is good or bad depends on the driver. Detours of up to 213 percent, which were reflected in the price, speeding up to 42 kilometers per hour (in town!), Red light violations, aggressive driving, angry over short trips or on the marketing cursing drivers […] “press the result , “In particularly serious blunders called KO criteria were applied that could cause the relevant category has been downgraded as a result to zero points. This concerned the route loyalty when the driver made a significant, unsubstantiated detour, and thereby the price significantly increased, and the driver when the price greatly deviated from the Tarifordnung valid or was denied a ride. “(See www.adac.de code) The ADAC has drawn up a list of demands in order not only to criticize but also to provide concrete approaches to quality improvement.